RapidSOS · New York (Remote), Boston (Remote), Dallas (Remote), Orlando (Remote), USA
In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.
About the Role
The Director, IT is a player-coach responsible for building, providing strategic direction, and operating modern, scalable IT infrastructure at RapidSOS. Reporting to the Senior Director of Product Operations within the Product, Data & Engineering (PDE) division, you will serve as the leader of IT and the bridge between IT operations and security.
What You Will Do
Oversee daily IT operations and own the company’s application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible
Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions
Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation
Provide leadership and direction to IT Systems Admins and Help Desk staff
Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions
Partner with InfoSec to operationalize incident response and vulnerability management