Anderton Boat Lift Visitor Centre · CW9 6FW, United Kingdom
Join our team as a Duty Manager and help us deliver a safe, welcoming and high-quality visitor experience at Anderton Boat Lift Visitor Centre.
About the Role
We are looking for an experienced and confident team leader who can motivate staff and volunteers to deliver a safe, welcoming and high-quality visitor experience. You will be responsible for leading and motivating a team to deliver outstanding customer service, ensuring that all visitors have an exceptional experience.
Key Responsibilities
Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service;
Adopt required emergency, safety, operational, financial, other processes appropriate to tasks;
Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust’s Health and Safety Policy and standards;
Customers dealt with to expected standards of courtesy and care; resolve concerns/complaints;
Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same;
Maintain high standards of cleanliness and safety at the site. Identify maintenance requirements and prioritisation.