Fiserv · USA
Client Support Tier 2 - Sr Associate III
Join Fiserv, a global leader in Fintech and payments, as a Client Support Tier 2 - Sr Associate III. As a primary contact for small to mid-tier business accounts, you will resolve client inquiries, support retention, and increase product adoption.
About the Role
As a Client Service Specialist, you will serve as a primary contact and Level 2 support resource for small and medium-sized business portfolio merchants. You will work across internal teams and directly with clients to resolve issues, support retention, and increase product and service adoption.
Responsibilities
Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth
Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues
Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use
Maintain accurate and current client records, including contract details, communication logs, and product matrices
Identify opportunities to increase penetration of products and services across multi-product client environments
Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status