DraftKings · USA
Join our team at DraftKings and be part of a company that's changing the way people experience sports. As a Customer Experience Associate, you'll play a key role in delivering exceptional customer service and ensuring our players have an amazing experience.
About the Role
Provide top-notch customer support through various channels (phone, email, chat)
Resolve customer complaints and issues in a timely and professional manner
Collaborate with internal teams to resolve complex customer issues
What You Will Do
Respond to customer inquiries and resolve issues in a timely and professional manner
Escalate complex issues to senior team members as needed
Collaborate with internal teams to improve processes and procedures
What We Are Looking For
Strong communication skills and ability to work in a fast-paced environment
Experience in customer-facing roles, preferably in the sports or gaming industry
Ability to work independently and as part of a team