Evolution · Riga, Latvia, Argentina
Join Evolution, a global leader in online casino entertainment, to provide critical first and second-line IT support across our dynamic international operations. You’ll manage user devices, maintain infrastructure, and ensure seamless digital experiences for our 20,000+ global team. This is a hands-on role where your technical expertise directly impacts our ability to deliver award-winning digital entertainment worldwide.
What You Will Do
Provide first/second line IT support for internal users and contractors.
Install, configure, and troubleshoot user laptops, workstations, printers, mobile devices, and other office IT equipment.
Configure, administer, and update Windows, MAC, Linux operating systems on user devices.
Manage user device environment using user device management tools.
Create and manage user accounts in Okta, AD, Azure AD, o365, and other systems.
Perform physical network tasks including patching, device installation, ports assignment, and cabling.
Install and maintain server and network equipment, including cable patching in data centers and server rooms.
Keep inventory of IT purchases and assets — creating/updating records, assigning equipment, auditing, and decommissioning.
Work closely with facility and security teams to resolve security issues.
Constantly develop and improve local IT infrastructure.
Provide IT assets management according to internal procedures.
Ensure service/system operations and regular/ad-hoc maintenance to meet service availability and security requirements.
Resolve incidents promptly, escalate to third-party suppliers, and analyze problems for resolution.
Provision system updates and deployments according to internal procedures.
Meet user request fulfillment according to established SLAs.
Perform other duties as assigned by the manager.
Manage logistics and equipment between locations.
What We Are Looking For
Secondary (higher, special etc.) education.
At least 2 years experience in supporting user IT devices hardware and software.
Excellent fluent written and spoken Spanish and English.
Good communication and presentation skills.
Ability to create structured documentation.
Teamwork skills, ability to take decisions, solve problems independently and in the team, and work under high pressure working conditions.
Fundamental IT skills – hardware, OS, applications, networking, security.
Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
Fundamental knowledge of IT procedures and security principles.
Certifications on IT systems administration/support (preferred).
Enterprise employment experience (preferred).
If you’re ready to join a global, award-winning digital entertainment powerhouse and contribute to the technical backbone that powers our success, we want to hear from you. Apply today and be part of our mission to innovate and entertain the world.