SNG · Greenham Hub, Newbury and Reading area, UK
We are seeking an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, with a mix of working from home, with customers, and in the office.
About the Role
This role will cover the Newbury and Reading area, you'll be based from our Greenham Hub. This is a Permanent role, with a mix of working at home, with out customers and in the office.
What You Will Do
Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions
What We Are Looking For
Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, home ownership or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a self-starter with a proactive approach and possess the ability to work without close supervision
Effective decision-making skills, diplomatic and confidential approach