JPMorganChase · New York, NY, USA, United States
Designs inclusive, accessible, and user-centered digital experiences for card products across web, mobile, and other platforms. Develops interaction solutions, information architecture, storyboards, and visually functional designs while applying data, user research, market trends, and feedback to guide decisions. Collaborates with cross-functional teams to align customer needs with business goals and continuously improve product usability and satisfaction.
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Card, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and usability
Collaborate with cross-functional teams to align customer needs with business goals and continuously improve product usability and satisfaction
Conduct user research and usability testing to inform design decisions and validate solutions
Stay current with emerging design trends, technologies, and best practices in the industry
Document design decisions and processes to ensure consistency and knowledge transfer
Present design solutions to stakeholders and advocate for user-centered design principles
Support the development of design systems and component libraries to improve efficiency and consistency
Participate in design reviews and provide feedback to improve the overall design quality
Contribute to the development of design guidelines and standards for the organization
Required qualifications
3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Ability to create visually appealing and functional designs using Figma, Sketch, or Adobe Creative Suite
Experience designing and optimizing user experiences across web, mobile, and other digital platforms
Experience interpreting complex data and transforming it into actionable insights
Proficiency in inclusive design principles, accessibility guidelines, and assistive technologies
Strong communication and collaboration skills to work effectively with cross-functional teams
Ability to manage multiple projects and prioritize tasks effectively
Proficiency in design tools and methodologies, including user research, prototyping, and usability testing
Understanding of design systems and component libraries
Experience with Agile or Scrum methodologies
Preferred qualifications
Experience with accessibility standards such as WCAG 2.1
Experience with design systems and component libraries
Experience with user research and usability testing
Experience with prototyping tools such as Figma, Sketch, or Adobe XD
Experience with design management tools such as Zeplin or InVision
Experience with design collaboration tools such as Miro or Mural
Experience with design documentation tools such as Figma or Adobe XD
Experience with design review processes
Experience with design guidelines and standards
Experience with design systems and component libraries
Additional information
Must be legally authorized to work in the United States
Must be able to work in a hybrid environment
Must be able to work with cross-functional teams
Must be able to work with stakeholders to understand business goals and user needs
Must be able to work with design systems and component libraries
Must be able to work with design tools and methodologies
Must be able to work with design documentation tools
Must be able to work with design collaboration tools
Must be able to work with design review processes
Must be able to work with design guidelines and standards