Smartling · United States
Join Smartling, an AI-native translation platform redefining how the world's biggest brands go global. As a Commercial Customer Success Associate at Smartling, you'll own a book of 90+ commercial accounts using automation and data-driven health signals to deliver a scaled, many-to-one engagement model.
About the Role
You will be responsible for monitoring account health signals and executing targeted plays to proactively address risk, drive adoption, and protect renewal revenue. You'll work closely with Account Management, Support, and CS Ops teams to ensure seamless customer experience.
Responsibilities:
Own a portfolio of 90+ commercial accounts through a scaled engagement model.
Monitor account health signals and execute targeted plays to proactively address risk, drive adoption, and protect renewal revenue.
Serve as the first line of contact for inbound questions and feedback from commercial accounts.
Drive the end-to-end renewal process for your book of business.
Identify and escalate growth-ready accounts to the Account Management team.