KoiReader Technologies · Dallas, United States
KoiReader Technologies is looking for a Senior Technical Project Manager who takes complete ownership of complex customer implementations and refuses to let projects drift. This role is not about scheduling meetings, documenting action items, or facilitating Agile ceremonies. It is about driving execution, making difficult decisions, holding teams accountable, and ensuring every project is delivered on time, within scope, and within budget.
Own Delivery from Start to Finish
Drive execution relentlessly, ensuring projects meet committed timelines, budgets, and quality standards.
Establish clear priorities, remove blockers, and maintain momentum across multiple concurrent projects.
Hold internal teams accountable for commitments and ensure deliverables are completed as planned.
Escalate risks early, drive resolution, and make informed decisions before issues become project failures.
Prevent unnecessary delays by proactively identifying execution risks across engineering, product, hardware, and field operations.
Ensure project plans reflect operational reality—not optimistic assumptions.
Protect Scope, Budget & Timeline
Own project scope and refuse uncontrolled scope expansion.
Challenge customer requests that fall outside agreed deliverables and negotiate appropriate change control when required.
Balance customer satisfaction with commercial responsibility by protecting company resources and profitability.
Ensure every project decision considers cost, resource utilization, delivery impact, and long-term business objectives.
Drive disciplined project governance where every milestone, dependency, and deadline is actively managed.
Lead Customers with Confidence
Serve as the primary customer-facing leader throughout the implementation lifecycle.
Set clear expectations and communicate confidently, even during difficult conversations.
Push back professionally when customer requests threaten project success, delivery timelines, or commercial commitments.
Build trusted relationships by providing honest, technically grounded guidance—not by simply saying "yes."
Lead executive-level project reviews, steering committee meetings, milestone discussions, and implementation planning.
Challenge Internal Teams
Partner closely with Engineering, Product, Release Management, Operations, and Implementation teams to drive successful delivery.
Question timelines, assumptions, and technical decisions when they jeopardize delivery.
Ensure engineering teams remain focused on committed deliverables and agreed priorities.
Resolve cross-functional conflicts quickly and decisively.
Drive accountability across every department involved in project execution.
Technical & Operational Leadership
Understand the technical architecture well enough to challenge assumptions, identify risks, and communicate effectively with engineers and customers.
Coordinate software releases alongside hardware deployments, site readiness, installation schedules, and field operations.
Lead planning for physical deployments involving cameras, sensors, edge devices, networking, and industrial infrastructure.
Coordinate field technicians and implementation teams to ensure successful installations, including weekend deployments when required.
Anticipate operational challenges before they impact customer delivery.