World Relief · Towson, MD, United States
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
ROLE & RESPONSIBILITIES:
Strategic Planning & IT Roadmap Management
Partner with the CIO and technology leadership to develop, maintain, and communicate the enterprise IT Roadmap.
Facilitate strategic planning processes that align technology investments with organizational priorities.
Track roadmap progress, dependencies, risks, and milestones across technology initiatives.
Support annual technology planning and prioritization activities.
Technology Portfolio Coordination & Initiative Management
Coordinate enterprise technology activities, ensuring effective prioritization, sequencing, and resource alignment.
Monitor cross-functional technology initiatives and facilitate communication between stakeholders.
Identify and escalate risks, issues, and dependencies impacting strategic initiatives.
Support governance and decision-making processes related to technology investments and priorities.
Business Analysis & Project Intake
Manage the technology project and demand intake process.
Partner with business stakeholders to understand challenges, opportunities, and operational needs.
Gather, analyze, document, and refine business, functional, and technical requirements.
Conduct current-state assessments and recommend process and technology improvements.
Support vendor evaluations, solution assessments, and business case development.
Change Management, Adoption & Communication
Develop and execute change management plans.
Support user adoption and training initiatives.
Communicate changes effectively across teams and stakeholders.
Performance Measurement
Establish and track KPIs for technology initiatives.
Provide regular performance reports to leadership.
Process Management
Map and document current business processes.
Design and implement process improvements.
Ensure process alignment with organizational goals.
Enterprise Technology Enablement
Support the implementation of enterprise-wide technology solutions.
Collaborate with IT and business units to ensure successful deployment.
Provide technical guidance and support for technology enablement initiatives.
REQUIRED QUALIFICATIONS
Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals’ For the Health of The Nation document
Bachelor’s degree in Information Technology, Business Administration, Information Systems, or a related field
Minimum of five (5) years of progressively responsible experience in business analysis, technology enablement, IT strategy, project coordination, technology operations, or a related discipline
Demonstrated experience gathering, documenting, and refining business requirements
Experience facilitating stakeholder engagement across business and technical teams
Experience supporting change management, communication, training, and user adoption initiatives
Strong analytical, organizational, facilitation, and problem-solving skills
Experience with process mapping, process improvement, and workflow management
Ability to manage multiple priorities and coordinate cross-functional initiatives
Strong written, verbal, presentation, and interpersonal communication skills
Ability to translate complex technical concepts into business-friendly language
Proficiency with Microsoft 365 and collaboration tools
Ability to work independently and influence outcomes without direct authority
NICE-TO-HAVE QUALIFICATIONS
Experience supporting CIOs, technology leadership teams, or enterprise-wide technology initiatives
Familiarity with Microsoft technologies and cloud platforms
Experience with CRM platforms and customer relationship management processes
Knowledge of enterprise data management, data governance, and data strategy concepts
Familiarity with IT Service Management (ITSM) frameworks and practices such as ITIL
Understanding of cybersecurity frameworks, governance, and risk management principles
Experience supporting AI or generative AI rollout, governance, adoption, and change management activities
Relevant certifications such as Scrum, ITIL, Microsoft Certifications, or related credentials
Experience supporting technology assessments, roadmap development, or digital transformation initiatives
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