Pets Of The Homeless · Cheltenham, VIC, Australia
Part-time: 22.8 hours per week (0.6 FTE).
Fixed-term for 6 months, with potential for extension.
Based in Cheltenham, VIC
ABOUT PETS OF THE HOMELESS
Pets Of The Homeless (POTH) help keep vulnerable people and their pets together by alleviating the burden of providing essential pet care during times of hardship. We believe that the companionship and the therapeutic value of pets is immeasurable and nothing should come between a loving owner and their pet. Not homelessness. Not financial hardship. Not domestic violence. Pets are family – and nothing should stand in the way of that. Each team member is an integral part of achieving our vision of a community where no person is separated from their pet due to homelessness or disadvantage.
ABOUT THE ROLE
We're looking for a highly organised, proactive and detail-oriented Fundraising and Operations Administrator to join our small but passionate team at Pets Of The Homeless.
This newly created role will provide essential administrative support across fundraising, finance and day-to-day operations, helping our team work efficiently and make an even greater impact.
Working closely with our Fundraising and Programs Team and CEO, you'll spend approximately two days per week supporting fundraising activities and one day assisting with general business and program operations.
We're looking for someone who is comfortable juggling different priorities, confident communicating with people and happy to roll up their sleeves wherever needed.
KEY POSITION TASKS
The role includes but is not limited to:
Respond to supporter, stakeholder and internal enquiries professionally and efficiently.
Providing thoughtful supporter care through personalised thank-you emails, phone calls, handwritten cards and certificates.
Maintaining and updating supporter databases, ensuring records are accurate with routine data quality checks.
Preparing targeted campaign lists and assisting with regular fundraising reports.
Supporting fundraising campaigns, automated supporter communications and website updates.
Coordinating fundraising merchandise, supporter packs and other campaign materials.
Processing payments, maintaining accurate financial records and assisting with routine finance administration.
Assisting with administrative tasks across our Pet Food Bank, Veterinary Care and Safe Shelter programs and marketing as required.
Contribute to continuous improvement activities that enhance processes, workflows and data quality.
The incumbent can expect to be allocated duties not specifically mentioned in this document but within the capacity, qualifications and experience normally expected from persons occupying positions at this level.
KEY SELECTION CRITERIA
Essential :
2+ years experience in an administrative, customer service, fundraising support or similar role.
Exceptional attention to detail along with great organisational and time management skills, with the ability to juggle competing priorities and work independently.
Strong written, verbal and interpersonal communication skills, with the ability to build positive relationships and engage warmly and professionally with supporters, colleagues and external stakeholders.
Confidence using Google Workspace, spreadsheets and digital systems, with the ability to quickly learn new software.
Experience processing payments, reconciliations or administrative documentation with accuracy.
A proactive, resourceful and flexible approach, with a willingness to pitch in and support a small, busy team.
Ability to work from our Cheltenham office at least 1 day per week.
A valid driver's licence and access to your own vehicle.
Unrestricted working rights in Australia.
A qualification in business administration, finance or a related discipline.
Experience using Xero or similar accounting software.
Experience with data reporting, database management or preparing fundraising reports.
Experience working in the not-for-profit sector, fundraising or purpose-driven sector.
MORE FROM THIS EMPLOYER
Pets Of The Homeless
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