Wells Fargo · 401 Las Colinas Blvd W Bldg. A Irving, TX 75039, United States
Supervise bankruptcy operations teams, manage daily administrative activities and service levels, ensure regulatory compliance, improve claims processes and risk controls, resolve complex issues, allocate resources, manage stakeholders and vendors, and develop direct reports. The role also involves collaboration with bankruptcy agencies, courts, Legal, Risk, Compliance, Technology, internal teams, and external customers.
About this role:
Wells Fargo is seeking a Bankruptcy Manager to join Consumer Banking and Lending Operations.
In this role, you will:
• Supervise and provide guidance to Bankruptcy managers and teams in procedural tasks and processes
• Manage daily administrative, operations and service level agreements
• Ensure all local, state and regulatory compliance requirements are met
• Identify opportunities for process enhancements and risk control in bankruptcy claims
• Oversee complex issues to maximize efficiency and enhance customer service
• Consult with Management or team to optimize bankruptcy and collection efforts
• Partner with Bankruptcy Managers to identify issues and improve bankruptcy and collections efforts
• Collaborate and consult with peers, management, and Bankruptcy team
• Interact directly with bankruptcy agencies, courts, internal and external customers
• Manage allocation of people and financial resources for Bankruptcy
• Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
• 5+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience
Desired Qualifications:
• Proven leadership experience managing bankruptcy/Default operations teams within consumer lending, preferably Auto Finance.
• Strong knowledge of Chapters 7, 11, and 13 bankruptcy processes, regulations, and servicing requirements.
• Demonstrated ability to lead operational transformations, process improvements, and technology implementations.
• Experience managing vendor relationships, performance oversight, and risk and control frameworks.
• Outstanding analytical, communication, and stakeholder management skills, with the ability to influence partners across Operations, Legal, Risk, Compliance, and Technology.
Must be able to work at the specified location in a hybrid capacity.
Why Work With Us
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