Aviso Edge, Inc. · United States
The Technical Support Agent will….
Be the Human Behind the Tech. Deliver a standout customer experience as a first point of contact for users via phone, email, and live chat in both English and Spanish . Bring confidence, personality, and product know-how to every interaction.
Make the Digital Experience Seamless. Help users navigate registration, logins, account setup, course access, product activation, and other platform features with clarity and ease.
Think Like a Tech Detective. Investigate technical glitches, account challenges, and platform questions. Connect the dots, dig into available resources, and find smart solutions tailored to each user’s needs and technical comfort level.
Navigate the Digital Ecosystem. Move confidently between support platforms, CRM tools, knowledge bases, FAQs, and product documentation to uncover answers and resolve issues efficiently.
Own It. Solve It. Follow Through. Take responsibility for customer concerns from start to finish. Keep users informed, set clear expectations, and move with purpose to deliver timely resolutions.
Turn Complex into Clickable. Break down technical concepts into simple, actionable steps. Guide users through product features and digital workflows in English and Spanish, making every interaction feel intuitive and effortless.
Document Like a Pro. Keep CRM ticket organized, accurate, and actionable. Capture key details, troubleshooting steps, outcomes, and follow-up needs so every interaction creates a clear path forward.
Protect the Platform and Its Users. Follow established workflows, quality standards, and compliance requirements while handling confidential information with discretion and care.
What Makes You Stand Out
Bilingual Communication That Connects. You have a strong command of both English and Spanish, written and spoken. You communicate with confidence, understand nuance, and know how to make people feel informed, understood, and supported in either language.
Digital Fluency Is Your Superpower. You’re comfortable with technology, quick to learn new platforms, and confident navigating multiple applications and systems without missing a beat.
A Natural Problem-Solver. You’re curious, resourceful, and analytical. You enjoy researching answers, troubleshooting issues, and figuring out how things work rather than settling for the first available solution.
Process-Smart and Detail-Driven. You understand the importance of following established workflows, protecting sensitive information, and maintaining accurate records. You balance efficiency with precision.
People Skills Meet Tech Skills. You’re patient, approachable, and empathetic. You can explain technical information in a way that feels clear, conversational, and easy to act on—without overwhelming the person on the other side.
Cool Under Pressure. You stay composed, prioritize effectively, and adapt quickly when things get busy. You bring focus and a solutions-first mindset to a fast-moving environment.
Communication with Intention. You know how to listen closely, ask thoughtful questions, provide clear updates, and guide conversations toward meaningful outcomes.
The Details Matter. You take pride in clear documentation, thoughtful follow-through, and getting the small things right because you know they make a big difference in the overall experience.
General Requirements
Ability to work from an authorized state within the US. See list below for authorized states in United States or Alaska.
Equipment and computers setup as outlined in the “Equipment” Section of this document
Pass online assessments measuring reasoning, decision-making, and behavioral strengths
Pass background check and drug test
Pass online training class to become certified to work in the role
Work a minimum of 20 hours each week once training certification is completed
Reside in an authorized state within the US