Rheem · Montgomery, AL, USA
Join Rheem as a Technical Support Representative and contribute to delivering exceptional customer service while resolving product issues.
About the Role
This role is part of our Water Heating Division, located in Montgomery, AL. As a Technical Support Representative, you will be responsible for providing knowledgeable assistance to customers with product-related problems.
What You Will Do
Exhibit high-level customer service diplomacy in stressful situations.
Understand technical product specifications and communicate this information to callers.
Provide verbal and written technical assistance to customers, record and document problems and resolutions offered in CRM.