BlueAlly Technology Solutions, LLC
Join BlueAlly Technology Solutions, LLC as a Member Technical Services II to deliver cutting-edge IT solutions tailored for the hospitality industry. You’ll help clients integrate and support industry-leading technologies, ensuring seamless operations and business growth through expert technical guidance and implementation.
About the Role
As a Member Technical Services II, you’ll be responsible for understanding client needs and supporting their IT solutions to meet those needs, while also following best practices for solution implementation, documentation, and communication. You’ll provide consultation to customers on integrating and supporting industry leading technologies into their infrastructure to solve business problems.
What You Will Do
Participate in the design, deployment, and configuration of systems in customer environments.
Implement and configure hotel IT systems, including PMS, POS, and guest-facing technologies during project engagements.
Plan, configure, and maintain network security components including firewall rules, VPNs, and segmentation.
Set up and document monitoring tools during deployments as part of the solution delivery process.
Provide post-deployment support and knowledge transfer to ensure client operational readiness.
Work directly with clients to implement project-based solutions tailored to their technical and business requirements.
Collaborate with project managers to ensure technical deliverables align with project milestones.
Develop, document, and maintain procedures for system utilities such as backups, restores, performance tuning, and configuration.
Perform in-place and migration-based upgrades of Windows desktop operating systems across enterprise environments, ensuring minimal user disruption.
Document backup and recovery procedures as part of project deliverables.
Implement infrastructure solutions, including network equipment, servers, and software at customer sites and in the data center.
Provide consultation and support through written, verbal, and face-to-face interactions, addressing the unique challenges of the customer’s environment.
Create comprehensive technical documentation for all work completed, ensuring clarity and accessibility for customer IT teams.
Perform additional customer-specific tasks and duties as required, adapting to operational needs.
Participate in other projects, tasks, and duties as assigned to ensure overall system efficiency and customer satisfaction.
Manage and administer Point of Sale (POS) systems and hospitality management systems, ensuring they operate efficiently and meet business needs.
Troubleshoot and resolve complex issues related to POS systems and hospitality management systems, providing expert-level support.
Oversee the integration of POS systems with other enterprise systems, ensuring seamless data flow and operational efficiency.
Collaborate with vendors and service providers to optimize the performance and functionality of POS and hospitality management systems.
What We Are Looking For
Experience with hotel-specific systems such as PMS (e.g., Opera, Micros) and POS systems.
Experience with implementing, configuring, and supporting Point of Sale (POS) systems used in retail and hospitality environments.
Minimum 2-4 years’ functional experience working in a Windows-based server environment, understanding Active Directory.
Strong written and oral communication skills.
Strong customer service skills (ability to treat others with respect and empathy).
Industry relevant certifications such as CompTIA A+, Network +, Server +.
Excellent time management and attention to detail.
Understanding of basic L2/L3 network topology and troubleshooting, and knowledge of network technologies, including but not limited to DHCP, DNS, VPN, VLAN, BGP, IPSEC.
Nice to Have
Experience with Fortinet solutions.
Understanding of VMware or Hyper-V.
Associates degree in Information Technology field or 3-5 years’ work experience in the technology field.
Willingness to expand your technical skill set outside of core technology strengths.
If you’re ready to turn complex IT challenges into clear opportunities, this is your chance to make a real difference. Apply today and become part of a team that’s shaping the future of hospitality technology.