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The Administrative Operations Coordinator provides administrative and operational support to various teams across the organization. The ideal candidate is organized, detail-oriented, autonomous, and able to manage multiple priorities in a fast-paced environment.
About the Role
Provide administrative and operational support to various teams across the organization.
Responsibilities
Customer and Contract Administration:
Set up and maintain maintenance agreements within internal systems
Prepare, send, and follow up on maintenance agreements and related customer documentation
Ensure receipt of signed customer documents and agreements
Create and update customer accounts and information within internal systems
Communicate required customer account or contract changes to the Finance department and other internal teams
Operational Support:
Support the administrative processing and follow-up of customer orders, software license activations, maintenance agreements, hardware requests, and related operational activities
Coordinate and follow up on RMAs completion
Assist with customer account administration, service requests, account changes, and operational follow-ups
Billing and Finance Support:
Review and prepare service tickets for invoicing prior to submission to Finance
Prepare commission-related reports and supporting documentation for Finance
Assist with weekly overtime and on-call tracking processes
Reporting and Administrative Coordination:
Assist in gathering, organizing, and preparing reports and operational information from various internal systems and data sources
General Administrative Support:
Coordinate appointments and administrative activities
Maintain organized administrative records and documentation