Mico World Limited · Maadi, Cairo, Egypt
Are you a dynamic and passionate individual with a flair for training and a mastery of the French language? We are on the hunt for an exceptional CS Trainer - French Speaker to join our vibrant team in Cairo, Egypt!
About the Role
This is your chance to make a significant impact, shaping the next generation of customer service professionals and elevating our service standards to new heights.
Responsibilities:
Develop and deliver comprehensive training modules covering product knowledge, customer service protocols, and effective communication strategies, with a strong emphasis on French-speaking markets.
Conduct engaging workshops and one-on-one coaching sessions to enhance agent performance and ensure a deep understanding of customer needs.
Collaborate closely with HR and Call Center management to identify training gaps and implement targeted development plans.
Monitor and evaluate the effectiveness of training programs, making data-driven adjustments to optimize learning outcomes.
Stay abreast of industry best practices in customer service and training methodologies to continuously innovate our approach.
Act as a subject matter expert for French language customer interactions, providing guidance and support.