Clipboard · Asia, Canada, Europe, South America
Ready to grow beyond traditional customer support? Clipboard is hiring Worker Operations Customer Experience Specialists to support more than 60,000 professionals using our platform.
About the Role
We exist to lift as many people up the socioeconomic ladder as possible!
What You Will Do
Deliver fast, accurate, and empathetic support across chat, voice, and email
Resolve shift, payment, onboarding, and platform-related issues in real time
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation
Troubleshoot issues independently, applying sound judgment before escalating
Personalize communication while maintaining a confident, professional, and helpful tone
Identify recurring issues, workflow gaps, and operational pain points to improve the worker experience
Guide new professionals through onboarding and help them quickly build confidence using the platform
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
About Us
We're a remote-first company that operates 24/7. Team members work 5 days within a 7-day schedule, including both Saturday and Sunday availability.