Peek Vision Limited
The Role
Division: Operations
Team: GLOSS; Meet the Peek Team .
Travel: up to 15% travel per annum
Working Day: Flexible working hours throughout the week. Daily collective overlapping hours are 11:00-16:00 UTC. Our Full Time work week is approximately 40 hours.
We are seeking an experienced and strategic Head of Global Office Services & Support to design and optimization of our global remote office infrastructure. This role will be pivotal in developing the systems, processes and models that support a globally distributed workforce to operate effectively and sustainably at scale. You will lead the Global Office Services & Support (GLOSS) cross-functional team focused on global gatherings, IT systems, services and process design. You’ll be both a strategist and a builder - developing the foundational systems that connect people, processes and platforms across regions, and ensuring they remain fit-for-purpose as we grow. This role will be located within the Operations division and will collaborate closely with our other Operations teams (Human Resources, Governance, Risk & Compliance, and Finance).
Peek’s culture promotes individual ownership, accountability and collaboration across and within teams, with team leads playing a supportive role in wellbeing, development and prioritisation. Peek’s staff are distributed internationally around the globe and our customers and software users operate and deliver programmes in multiple countries. Travel to programmes using Peek in different countries will/may be part of the role (in line with Peek’s Travel Safety Policy).
What you’ll do
The key responsibilities of the role are:
• Design and optimize global remote office infrastructure
• Develop systems, processes and models to support globally distributed workforce
• Lead the Global Office Services & Support (GLOSS) cross-functional team
• Focus on global gatherings, IT systems, services and process design
• Be a strategist and builder - developing foundational systems that connect people, processes and platforms across regions
• Ensure systems remain fit-for-purpose as the organization grows
• Collaborate closely with other Operations teams (Human Resources, Governance, Risk & Compliance, and Finance)
What you’ll need
• Demonstrated experience in business operations, process design or remote workplace infrastructure, ideally within a global or remote-first context
• Strong skills in modeling, analysis and data-informed decision making to support strategic and operational planning
• A deep understanding of SaaS platforms, remote end-user IT services, digital collaboration platforms and business systems integration
• Proven ability to balance immediate staff needs with longer-term improvements, keeping both people and systems in mind
• Experience designing and implementing scalable systems and workflows that adapt as organisations significantly grow
• Exceptional communication, interpersonal, and cross-cultural skills, with the ability to work inclusively across diverse teams and contexts
• Comfort working in a high-autonomy, remote-first environment, bringing initiative and ownership to shared goals
Salary Ranges
Peek benchmarks annual salary based on market ranges per jurisdiction. A selection of our salary ranges for this role are as follows:
• 2,100,000 - 2,500,000 INR per annum, based on India jurisdiction
• 3,580,000 - 4,210,000 KES per annum, based on Kenya jurisdiction
• 582,000 - 685,000 ZAR per annum, based on South Africa jurisdiction
Please include your salary expectations with your application, regardless of your location. If a range isn't published for your jurisdiction, we'll discuss the local benchmark and compensation with you during the recruitment process.
Recruitment Processes
Please be aware we may use AI to support parts of our recruitment process. All applications are reviewed by our recruitment team, and all decisions about shortlisting and hiring are made by people. AI supports our process but does not make employment decisions.
Depending on the role, our recruitment processes vary and can involve multiple interview stages, pre-screening questions, and/or presentations & project completion. All interviews are held via video conferencing.
Peek is an equal opportunity employer. Peek will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the bases of age, disability, gender, marital status, parenthood, race, religion or belief, sex, sexual orientation, or any other factor which may be deemed discriminatory. Further the diversity of our team is important and crucial to our impact and we seek to ensure our team has affinities or links to the communities where we are most active.
Please note: Peek is not able to hire or engage individuals under the age of 18 for any form of employment or contracting work. This includes internships, temporary roles, consultancy, or volunteer assignments. This policy applies in all countries where we operate and is in place to ensure we follow international child protection standards and local labor laws.
At Peek Vision, we take data protection seriously and are committed to ensuring the security and privacy of personal data. We comply with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws. By submitting your application, you consent to the collection, processing, and storage of your personal data for recruitment purposes. Your personal information will be securely stored and will only be used for the purposes of assessing your suitability for employment opportunities within our organisation. We will retain your data for a reasonable period or until the completion of the recruitment process, whichever is longer. We will not share your information with third parties without your explicit consent, except when required for recruitment or hiring process or by law.