Working Solutions · US
Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.
Why Become a Working Solutions PRO?
Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
Supportive Environment: We’re here to help every step of the way!
Skills Needed
Ability to provide excellent, patient, and empathetic customer service.
Excellent verbal and written communication skills.
Tech-savvy and avid computer user.
Friendly tone and professional demeanor.
Schedule
Flexible schedule opportunities - you choose your own hours!
Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment
Work Environment Requirements
Quiet, uninterrupted space during all working hours.
Technology Requirements
Personal computer (no tablet)
Broadband internet connection, recommended at least 10 MBPS
Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
Windows 11 operating system
Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
Wired USB headset with microphone.
A smart phone and be willing to accept texts related to program work.
Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
Important Information
We are currently unable to work with contractors residing in the following states: CA, CO, CT, DC, DE, IL, MA, MD, MN, MT, NH, NJ, NY, OR, PA VT, WA, WI for this program.
Contractors must also successfully pass a criminal background check.