Motorola Solutions · USA
Join Motorola Solutions as a PremierOne Remote System Admin and be part of a global close-knit community united by the relentless pursuit to help keep people safer everywhere.
About the Role
This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team.
Responsibilities:
Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)
Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance
Adhears to Motorola and the Customer’s Change management policies and procedures
Builts and maintains positive, effective, and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internally resources as needed
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.