Citizens Advice Hammersmith and Fulham (CAHF) · United Kingdom
We are the leading provider of generalist advice services in Hammersmith and Fulham. Our Assessors are the first point of contact for anyone in the community that contacts us by phone or in person.
About the Role
Our Assessors establish what the issue is, ensure that all relevant information is collected, provide information and advice, and identify the best next steps, ensuring clients are directed to the appropriate Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external agency.
What You Will Do
Establish what the issue is, ensure that all relevant information is collected, provide information and advice, and identify the best next steps.
What We Are Looking For
A passion for helping people to work through many challenging situations.
An organised focused approach, with the ability to accurately record information.
Sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
Good IT skills, especially the ability to use databases and navigate websites.