Drata · United States
Join Drata as a Senior Manager, Enterprise Customer Success and help drive our mission to revolutionize the way companies manage risk and compliance. As a key member of our team, you will be responsible for leading a high-performing customer success team, developing and executing customer success strategies, and driving growth through retention and expansion.
About the Role
Lead a high-performing customer success team to drive growth through retention and expansion.
Develop and execute customer success strategies that align with company goals.
Build strong relationships with customers and internal teams to drive business outcomes.
What We Are Looking For
10+ years of experience in customer success, account management, or related SaaS role.
5+ years of experience in a leadership or management capacity.
Proven track record of managing and growing large enterprise accounts, driving satisfaction and retention.
Experience scaling a CSM team (e.g., 2X) in a hyper-growth environment.
Nice to Have
Strong analytical skills with ability to use data to drive decisions and identify trends.
Excellent communication and interpersonal skills; ability to build executive relationships.
Strategic thinker with ability to develop and execute customer success strategies.