risr/ · Australia
Our customers rely on the risr/ platform to deliver high-stakes and workplace-based assessments that really matter to institutions, professionals, and ultimately patient care. For our software to have the impact it’s designed for, customers need to be onboarded smoothly, configured well, and confident using it independently or as part of a managed service. This role exists to make that happen not just through great training, but by designing clear, scalable learning and implementation experiences that enable customers to get up and running quickly, with minimal friction and minimal reliance on one-to-one support.
About the Role
As a Training & Implementation Specialist, you’ll guide customers through the onboarding and implementation of our assessment solutions. You’ll work closely with customers to understand their goals and processes, support them through change, configure the platform to meet their needs, and ensure their users are ready to launch with confidence. Crucially, you’ll also help us move away from repeated, manual training by creating clear, scalable documentation and learning materials.
What You Will Do
Design and deliver customer onboarding and implementation training programs.
Create and maintain user-focused learning materials and documentation.
Support customers through change management and adoption challenges.
Collaborate with internal teams to improve product and training workflows.
Iterate on training materials based on customer feedback and product evolution.
Ensure compliance with data and privacy standards (e.g., GDPR).
Work autonomously while maintaining strong cross-functional collaboration.
Experiment with AI tools to enhance training and customer experience.
What We Are Looking For
Proven experience delivering software training or onboarding for end users.
Strong communication skills in written and spoken English.
Ability to explain complex concepts clearly and adapt to different audiences.
Curiosity about customer goals, challenges, and motivations.
Confidence in learning new systems and navigating technical details.
Strong problem-solving skills and calm, structured approach to troubleshooting.
Experience creating clear, user-focused learning or implementation materials.
Comfort handling sensitive information in line with GDPR and quality standards.
Ability to work autonomously while collaborating openly with others.
Curious, experimental relationship with AI — you’re not afraid to try new tools.
Nice to Have
Experience working with SaaS products and customer implementations.
Exposure to education, training, or assessment environments.
Experience supporting customers through change management.
Familiarity with agile or digital transformation projects.
Experience using tools such as Zendesk, Monday.com, or similar platforms.
If you believe this is the role for you, please continue to fill out the application form. We promise you won’t have worked for a company quite like it!