Inductive Automation · Columbia, Maryland, United States
About the company
Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles , we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.
What you will do
Solving hard problems. Owning complex technical cases: writing and debugging different coding languages, tracking down root-cause architectural issues across platforms, and navigating issues spanning multiple layers and different technologies.
Working directly with customers. Helping customers and system integrators by phone and email, whether they're technical or not, and keeping them informed while you work.
Getting very good at root-cause analysis. Building diagnostic skills that will serve you for your whole career.
Documenting as you go. Keeping clear records of ticket progress, issue breakdowns, and resolutions. They become the knowledgebase articles of tomorrow.
Leaving your fingerprints on Ignition. Proposing enhancements, advocating for fixes, and partnering with Software Engineering to shape future releases. The more you master Ignition, the more your ideas drive the roadmap.
Growing with the work. Level I is the start of a path through the Senior Software Solutions Engineer role, where you'll take on the toughest cases and help train the next engineers in.
Getting Ignition Certified. Completing Core and Gold Ignition certifications funded by Inductive Automation before touching a live customer system.
Be part of a global team. Collaborating with colleagues at our Folsom, California headquarters and Australia branch.
Requirements
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or Mechatronics, or equivalent hands-on experience with SCADA systems, PLCs, or industrial control networks is required
Comfort writing code (Java, Python, etc.) and SQL queries
Familiarity with relational databases (MS SQL Server, MySQL, Oracle, etc.) and how tables relate
Experience with Windows, Linux, and macOS; command line skills are a plus
Comfort troubleshooting live alongside customers
Confidence learning unfamiliar subjects on the fly
Strong written and verbal communication, and the ability to listen, acknowledge frustration, and steer a tense situation toward a solution
Must be able to work on-site, Monday - Friday from 6:00 AM - 3:00 PM
Nice to have
Customer Service experience
Experience with PLCs (Rockwell/Allen-Bradley, Omron, Siemens, etc.), HMIs, or industrial networks
Experience with Ignition or other SCADA/HMI platforms
What we offer
100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
Paid Time Off: Receive paid holidays, vacation, and sick time
401k with Match: Save for the future with our company-matching 401k program
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire
Additional Information
At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.
Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.
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