Augury · United States
Enterprise Client Partner - Augury | Built In
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Augury
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Enterprise Client Partner
Augury
Enterprise Client Partner
Reposted 6 Minutes Ago
Easy Apply
Hiring Remotely in
United States
Remote
140K-160K Annually
Senior level
Artificial Intelligence • Hardware • Internet of Things • Machine Learning • Software • Manufacturing
We are transforming how people and machines work together to push the boundaries of human productivity.
The Role
Responsible for managing enterprise accounts to drive retention, expansion, and customer value, aligning customer objectives with commercial growth opportunities.
Summary Generated by Built In
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together.
We are seeking a highly strategic and execution-oriented Customer Success Manager to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification.
The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. The preferred time zones are Eastern US and Central US.
Key Responsibilities
Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes
Build and maintain accurate renewal and expansion forecasts for your book of business, with clear visibility into risks, opportunities, and expected outcomes
Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes
Develop and execute account plans that align customer objectives with measurable value and commercial growth opportunities
Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and evolving business needs
Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention
Lead customer engagements (e.g., QBRs, executive reviews) that clearly articulate ROI, value realized, and future opportunity
Maintain disciplined use of systems (e.g., Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility
What You Bring
Experience: 7+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience.
Relationship building: Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams.
Tech savviness: Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results
Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.
The pay range for this position in Colorado, California, and New York City is $140,000 - $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
Read Full Description
Skills Required
7+ years of experience in customer success/account management role
Experience with digital transformation/process optimization
Technical understanding/aptitude of industrial manufacturing machinery
Strong analytical skills connecting customer health and business outcomes
Excellent written and verbal communication skills
What the Team is Saying
Danielle
Group Product Manager
At Augury, you get to work with people that inspire you. You have the autonomy that allows you to continuously grow and make a real impact on the world.
Angela
Senior Manager, Corporate Communication
I've never gone through an interview process where an employer went beyond my experience to learn about me and my values. I finally met a company that understood my potential, that's why I chose Augury.
Brandon
Reliability Success Manager
You know those fantasy jobs that don't exist where you get to follow your passion every day and have fun doing it? Well, they do exist.
Hari
Product Marketing Director
At Augury, you get to work with really smart, kind and intellectually-curious people. The work you do is super impactful and you get a ton of appreciation and mutual collaboration from your peers. The benefits are fantastic and the projects are super interesting. Being remote-first is great and the travel is amazing. Come work with us!
Einat
Head of Product
If you are a true builder, Augury is the place you'd want to be. Your mind will explode every single day, as you will learn more and create new stuff. You'll get to work with amazing people - who care deeply about the company and its mission. Definitely not for the weak at heart, but if you are ready to embrace it - you are in for a hell of a ride!
Gal
Co-Founder & CTO
We hire intelligent people and make sure they are having fun while believing everything they imagine can be real. Inspired by Einstein & Picasso, we let our teams play with new technologies in hackathons, collaborate in design thinking sessions with customers, and bring inspiring lectures to provoke our thinking.
Augury Compensation & Benefits Highlights
Leave & Time Off Breadth
—
Flexible or unlimited PTO is paired with paid holidays, sick time, volunteer time, and company‑wide shutdowns. Feedback suggests this breadth makes time away more feasible across different needs.
Flexible Benefits
—
Remote‑work support includes home‑office and phone stipends plus company‑paid coworking access. Flexible scheduling and remote options expand how employees can use and experience the benefits.
Healthcare Strength
—
Comprehensive medical, dental, and vision coverage is provided alongside life and disability insurance. Feedback suggests the overall health coverage forms a solid core of the total rewards package.
Learn more about Augury's Compensation & Benefits →
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The Company
HQ: New York, NY
203 Employees
Year Founded: 2011
What We Do
Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A pioneer in Machine Health and Process Health solutions, we use purpose-built AI, trained by industry experts and the world’s largest data library, to help customers eliminate production downtime, improve process efficiency, maximize yield, and reduce waste and emissions.
Why Work With Us
We believe the best perk is who you work with, professionally and personally. Our team is a diverse group of people that breed creative thinking and want to solve big challenges together. Each person understands the impact of their role on our customers and Augury's success.
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Augury Offices
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Remote Workspace
Employees work remotely.
Typical time on-site:
None
HQ New York, NY
Haifa, Israel
Tel Aviv, Israel
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