Tao Group Hospitality · United States
We are seeking a Reservations Manager to manage our reservation book and execute the use of reservation system strategies. The ideal candidate will have strong problem-solving skills, excellent written and verbal communication skills, and the ability to work under pressure and meet deadlines.
About the Role
The Reservations Manager will be responsible for managing our reservation book and executing the use of reservation system strategies. This role requires strong problem-solving skills, excellent written and verbal communication skills, and the ability to work under pressure and meet deadlines.
Responsibilities
Drives the standardization of reservations policies and practices across venues, where applicable
Attends and participates in BEO, Marketing, Guest Services meetings, as needed
Actively takes and processes reservations
Assists with incoming communication and answering guest questions.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Implements cross-venue selling techniques
Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections
Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in branded locations