Courage Collective Family Violence Services · Melbourne > Preston, Australia
About the company
Courage Collective Family Violence Services has provided family violence support to adults, children, and young people for over 50 years. We deliver supported accommodation, client support, and crisis brokerage to victim-survivors of family violence. As part of Victoria’s 24/7 family violence crisis response system, we provide immediate access to safe accommodation, intensive case management, and tailored therapeutic programs. Our services support adults, young people, and children to achieve safety, stability, and recovery from family violence.
The opportunity
In this role, you’ll play an important role in helping women and children experiencing family violence feel safe and supported during their time in our refuge accommodation. This is a hands-on, practical role where you’ll make a meaningful difference in the day-to-day lives of clients while building your skills in support work. Your responsibilities will include preparing accommodation, transporting clients to appointments, and providing practical and administrative assistance to help clients work towards their case plan goals. Through trauma-informed, culturally safe and person-centred support, you’ll contribute to creating a positive refuge experience and helping women and children take their next steps towards safety and recovery.
To be successful in this role, you’ll have:
A Diploma in Community Services, or similar qualification
Ability to adapt and escalate where appropriate when unanticipated issues arise
Awareness of statutory requirements relevant to the role
Good communication and written skills including use of Microsoft and other ICT systems
Experience working in the family violence sector, or in support work roles related to families, homelessness, mental health, disability, or alcohol and drug issues would be desirable
Why Choose Courage Collective?
Our Enterprise Agreement provides above award entitlements, including annual leave loading, an additional 1% above the standard superannuation guarantee, 18 days personal leave per year (pro-rata), and purchased leave options
You’ll be able to build your skills and experience within a well-respected and long-term contributor in the family violence space
We’re an employer large enough to deliver quality programs but small enough to know the names of each team member, with a supportive, purpose-driven and proactive workplace culture
We offer Salary Packaging benefits to increase your take home pay – click here to see how this could benefit you
We’re committed to the professional development of all employees, with allocated professional development time and support
We champion diversity and inclusion, and are accredited by Rainbow Tick
We provide regular internal supervision, and external supervision as needed
Our EAP program is available to all employees and immediate family members
Supporting Materials
Refuge Support Worker November 2026.pdf
Application
To submit your application please click 'Apply Now' by the closing date. Courage Collective is exempt from the provisions of the Equal Opportunity Act 2010. Applications for this position will only be considered from people who identify as women and/or trans and gender diverse. Courage Collective is unable to consider applications from people who identify as cis male. We strongly encourage people from culturally diverse, LGBTQIA+, mature age or Aboriginal and Torres Strait Islander backgrounds to apply.
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