Brown & Brown · United States
Join Brown & Brown as a Junior Operations Assistant/Administrative Coordinator to support customer access to carrier platforms and ensure accurate data management. This role is critical to maintaining seamless operations and enhancing customer experience through efficient coordination and problem-solving.
About the Role
You will assist customers in gaining access to our carrier platforms, maintain accurate customer data, and contribute to process improvements. We value self-starters who are committed to delivering exceptional customer service and are part of a culture built on meritocracy. You’ll work closely with our team to ensure smooth operations, troubleshoot issues, and document workflows for training and reference. This is a great opportunity to grow your skills while making a meaningful impact on our customers and internal processes.
What You Will Do
Help new customers establish platform credentials with our various partners.
Provide responsive customer support by diagnosing issues, troubleshooting problems, and delivering effective solutions to ensure a positive user experience.
Collect proper documentation and forms to maintain customer files accurately and consistently in accordance with department workflows and procedures, including process changes, terminations and transfers between agencies.
Update customer information in our internal databases, on carrier platforms, and carrier partners. Task and pend to ensure timely and accurate processing, follow up as needed.
Contribute or create a standard operation procedure for each process to be shared amongst your team for training and reference.
Provide clear communication and documentation of workflow status. Respond to inquiries in a timely and professional manner.
Pursue a program of personal and professional development.
Other duties as assigned.
What We Are Looking For
Working knowledge of MS Office (Word, Excel, & Outlook).
Ability to maintain confidentiality with sensitive data.
Excellent interpersonal communication skills, verbal and written.
Highly organized with the ability to work on multiple projects simultaneously with frequent interruptions and changing priorities.
Excellent prioritization skills - sense of urgency.
Excellent written and oral communication skills.
Creative problem solver.
Ability to accept, implement, and follow through with management decisions.
Personal and emotional discipline exhibited constantly in the work environment.
Ability to prioritize tasks and job function.
Ability to complete job tasks and assignments in the required time frames.
Ability to work with others.
Evidence of positive attitude and enthusiasm for the success of the overall organization, the individual employees, and themselves.
Nice to Have
Working knowledge of carrier websites.
Experience with Agency Management Software Systems.
Located in the United States, this is an onsite position with a fixed hourly rate of $26.00. We offer comprehensive benefits including health, financial, and mental health support, as well as paid time off and more. Apply today to be part of our mission-driven team!