University of Bath · United Kingdom
As our University Guarantor Officer, you will play a key role in delivering and developing our in-house Guarantor Scheme.
About the Role
Implement and manage the day-to-day operation of the Guarantor Scheme, ensuring applications are processed efficiently and accurately.
Provide clear, accessible advice to students eligible for the University guarantor scheme, on their responsibilities, rights and obligations.
Offer early intervention support for students on the scheme at risk of rent arrears, working with Student Money Advice and other support services to ensure students receive financial guidance and hardship support where needed.
Liaise with landlords and letting agents validating tenancy and compliance documentation and supporting positive, solution-focused communication.
Monitor financial exposure, track arrears, and contribute operational data to support forecasting, reporting and wider accommodation planning.
Ensure all processes comply with relevant housing legislation, consumer protection standards, and data governance requirements.
Support continuous improvement by identifying process enhancements, maintaining guidance materials, and contributing to training and system testing.