Washington State Department of Revenue · Tumwater, WA, United States
Join the Working Families Tax Credit Division as a Public Benefits Specialist 4 to serve as an expert on application review and processing for the Tax Credit Administration Unit. You’ll be the primary point of contact for clients receiving public assistance benefits, ensuring accurate eligibility determinations and providing guidance on program criteria. Your work directly impacts the lives of Washingtonians by helping them access vital tax credits and public benefits.
About the Role
You will serve as a key member of the Tax Credit Administration Unit, managing high-volume, deadline-driven workloads while ensuring accurate eligibility determinations and providing guidance on program criteria. This role requires strong analytical skills, customer service excellence, and the ability to work collaboratively across teams.
What You Will Do
Make final eligibility determinations for tax credit applications.
Verify and analyze detailed documentation (financial, tax, or benefit-related).
Provide guidance and support to applicants on program criteria.
Use case management systems, audit tracking tools, or databases to manage cases.
Deliver empathetic, clear, and culturally responsive customer service.
Apply an equity-focused and inclusive approach to all interactions.
Exercise critical thinking and independent judgment to identify inconsistencies and resolve disputes.
Manage high-volume, deadline-driven workloads and prioritize tasks effectively.
Collaborate across units, divisions, or external partners to ensure program effectiveness.
Provide informal leadership and subject-matter guidance to peers.
What We Are Looking For
Experience reviewing, interpreting, and applying complex program rules and policies.
Experience evaluating, verifying, and analyzing detailed documentation (financial, tax, or benefit-related).
Experience using case management systems, audit tracking tools, or databases.
Ability to provide informal leadership and subject-matter guidance to peers.
Experience creating, maintaining, or delivering training and procedural guidance.
Ability to deliver empathetic, clear, and culturally responsive customer service.
Ability to apply an equity-focused and inclusive approach to interactions.
Ability to exercise critical thinking and independent judgment to identify inconsistencies and resolve disputes.
Ability to manage high-volume, deadline-driven workloads and prioritize tasks effectively.
Experience collaborating across units, divisions, or external partners.
If you’re passionate about public service and committed to making government programs more effective and inclusive, this is your opportunity to make a meaningful impact.