Connect America · Bala Cynwyd, PA, USA
About the Role
As a Field Service Support Technician with Connect America, you will be an integral part of our Lifeline business. You will provide exceptional customer service while completing in-home installations, services, and retrievals for our customers.
Responsibilities:
Ability to adjust training to meet the needs of our subscribers
Educates and trains our subscribers and caregivers on our products/services in a professional, respectful manner
Processes work orders from Lifeline for installation, training, customer service or retrieval of equipment and/or products
Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to our customers
Schedule's service and retrieval appointments with subscriber/caregiver within expected service and quality standards
Acclimates subscriber/care giver to Lifeline equipment and service, ensuring their comfort in its use
Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment