AO – American Income Division · United States
As a Remote Member Relationship Advisor, you'll serve as a trusted resource for members throughout their benefits experience.
Member Service & Relationship Management
Meet with members virtually through Zoom and phone appointments
Connect with individuals who have requested information regarding available benefits
Build and maintain long-term relationships through professional, personalized service
Answer questions regarding benefit programs and coverage options
Explain available solutions clearly and accurately
Assist members throughout the application and enrollment process
Provide ongoing service and follow-up after enrollment
Maintain accurate digital records and documentation
Address questions and concerns professionally and efficiently
Professional Development
Participate in structured virtual onboarding and training
Attend ongoing coaching and mentorship sessions
Develop communication, presentation, and relationship-management skills
Learn industry products, systems, and best practices
Collaborate with teammates in a fully remote environment
Participate in leadership development opportunities
Continue building skills that may lead to future advancement
Why This Opportunity Stands Out
100% Remote Work— Enjoy the convenience of building your career from home.
Work remotely within the United States— No daily commute.
Virtual client appointments— Online training and team collaboration.
Flexible scheduling opportunities— Qualified Client Opportunities: Representatives connect with individuals and families who have requested information regarding available benefits. This allows you to focus on education, relationship building, enrollment assistance, and client service rather than traditional cold calling.
Compensation & Income Opportunities
Weekly Performance-Based Pay— Compensation opportunities include: Weekly commission-based compensation, Performance-based bonuses, Recognition incentives, Residual and renewal income opportunities, Leadership incentives for qualifying representatives.
This is a commission-based independent contractor opportunity, not an hourly or salaried customer service position. Earnings vary based on individual activity, performance, and results.
Training & Mentorship
No Insurance Experience Required— We provide comprehensive training and ongoing support designed to help motivated individuals learn the business and develop professionally.
Training may include: Structured onboarding, Benefits and product education, Client relationship training, Virtual appointment preparation, Enrollment systems and procedures, Weekly coaching, One-on-one mentorship, Communication and presentation development, Leadership and professional development.
Because this position involves insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require licensing.Licensing guidance and support are provided.
Career Growth
AO provides opportunities for representatives interested in developing beyond an individual client-facing role.
Career development may include: Leadership training, Team mentorship, Coaching development, Client relationship management, Professional conferences, Management opportunities, Performance-based advancement.
Growth is based on performance, consistency, professional development, and demonstrated leadership ability.
Benefits, Recognition & Resources
Eligible and qualifying representatives may have access to: Medical reimbursement program, Company-supported life insurance, Residual income opportunities, Leadership development programs, Professional coaching and mentorship, Company-sponsored incentive travel, Recognition events and performance programs, Virtual systems and business technology.
Eligibility requirements may apply.
Who We're Looking For
Successful candidates typically demonstrate: Strong verbal and written communication skills, Excellent customer service and relationship-building abilities, Active listening skills, Positive, professional demeanor, Self-motivation and personal accountability, Strong organization and time management, Attention to detail and consistent follow-through, Problem-solving and critical-thinking abilities, Comfort working independently from home, Ability to collaborate with a virtual team, Integrity and professionalism, Coachability and willingness to learn, Desire for long-term personal and professional growth.
Helpful Experience – Not Required
Experience in any of the following areas may transfer well to this position: Customer Service, Member Services, Client Relations, Account Management, Healthcare, Hospitality, Retail, Banking or Financial Services, Administrative Support, Call Center Operations, Sales, Education.
No previous insurance experience is necessary. We welcome motivated applicants from a variety of professional backgrounds.
Minimum Requirements
Applicants must: Be at least 18 years old, Be legally authorized to work in the United States, Be physically located within the United States, Have access to a computer or laptop, Have reliable high-speed internet, Have webcam and microphone capability, Maintain a quiet, professional workspace, Be comfortable communicating with clients through Zoom and phone, Be willing to participate in training and professional development, Be willing and able to obtain a state Life & Health Insurance License.
Interview Process
Interviews will be conducted virtually via Zoom.
Applicants will be asked to complete a short skills assessment.
Applicants will be asked to provide references.
Application Deadline
Applications will be accepted until the position is filled.
Equal Opportunity Employer
AO is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other basis protected by applicable law.