x-hoppers · United States
Join a team revolutionizing the way stores operate through cutting-edge communication technology. Build a brand, leave a legacy with x-hoppers.
About the Role
Support pre-sales and post-sales technical implementation for pilot and full deployments across US retail stores.
Assist with VoIP system configuration and DECT network setup across the Wildix / x-hoppers stack.
Collaborate with project delivery and engineering teams on technical validation and remote diagnostics.
Perform structured network checks, assess PoE and internet readiness, and help onboard new locations.
Provide technical support to customers and internal teams via ticketing, email, and real-time communication platforms.
Liaise with third-party installation partners and help ensure quality standards are met.
Document recurring issues and contribute to internal support and training materials.
Support remote access configuration and ensure systems are online and monitorable.