Circle · Australia/New Zealand
Customer Support Specialist
We’re looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges.
About the Role
Prioritize customer issues across our email channels.
Ramp up during an onboarding phase, and eventually provide hands-on support for Circle Plus communities.
Become an expert on the Circle product, along with our internal staff admin tool.
Advise creators on practical solutions as they launch and build their communities.
Troubleshoot a wide range of issues across desktop and mobile browsers, along with our desktop app, Android, iOS mobile apps, and our custom branded app.
Escalate complex issues to senior support team members when necessary.