Atlassian · US
We're looking for a Customer Success Manager to join our team and help us deliver exceptional customer experiences.
About the Role
As a Customer Success Manager, you'll be responsible for ensuring our customers achieve their desired outcomes with our products. You'll work closely with our sales and customer support teams to identify opportunities for growth and develop strategies to drive customer success.
Responsibilities:
Develop and execute customer success plans to ensure customer adoption and retention
Work closely with sales team to identify new business opportunities and upsell/cross-sell existing customers
Collaborate with customer support team to resolve customer issues and improve overall customer satisfaction
Monitor and report on key customer success metrics, including customer health scores and retention rates
Develop and maintain relationships with key stakeholders, including executive sponsors and customer champions
What We Are Looking For:
Strong customer success skills and experience in a mid-market setting
Excellent communication, problem-solving, and analytical skills
Experience with Atlassian products (Jira, Confluence, Trello) is preferred
We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong track record of success in a similar role. If you're interested in joining our team and helping us achieve our mission, please apply today!