The Scouts · Gilwell Park, Chingford, E4 7QW, United Kingdom
We’re looking for a proactive and customer-focused Customer Experience Coordinator to help create exceptional experiences for visitors at Gilwell Park.
About the Role
This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting unforgettable outdoor adventures.
Key Responsibilities
Deliver professional and friendly support across phone, email, live chat, and social media channels.
Advise customers on suitable products, activities, and booking options tailored to their needs.
Maintain high service standards in line with SLAs and brand expectations.
Manage customer bookings from enquiry stage through to post-visit support.
Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk.
Handle payments, invoices, and other routine financial administration tasks.
Support the conversion of enquiries into confirmed bookings.
Assist in planning activity programmes suited to customer and group requirements.
Work collaboratively with centre teams to ensure a seamless customer journey.