MS Plus Ltd · Lidcombe, Sydney NSW, Australia
As a Connect Coordinator, you will help people feel welcomed, heard and connected. You will engage with people impacted by MS and other neurological conditions, provide information and referral, and support clients to understand their options, access the right services and stay connected with MS Plus, a vital part of their community.
You will do this by:
Providing person-centred information, support and referral to people living with MS and other neurological conditions.
Helping clients connect with services and supports that meet their needs.
Supporting a seamless client experience, so people can enter MS Plus through any channel and receive personalised support without having to repeat their story.
This is a varied role for someone confident communicating by phone, email, webform, webchat and in person.
Your responsibilities will include:
Responding to enquiries from clients, health professionals and internal and external stakeholders across all channels.
Making outbound, telemarketing-style calls to engage clients, share information and connect people with appropriate services.
Providing frontline reception support, including welcoming visitors, responding to phone enquiries and creating a positive first experience of MS Plus.
Completing CRM and administrative tasks that support client connection, referral pathways and day-to-day service coordination.
Supporting more clients to connect, belong and access the right MS Plus services.
Understanding each client’s needs through person-centred conversations and identifying the most appropriate intervention or referral pathway.
Supporting people affected by MS and other neurological conditions through active listening, empathy and clear communication.
Providing up-to-date information and options that empower clients to make informed choices.
Building rapport with clients and collaborative relationships with agencies to support positive outcomes.