Innovation Networks · Vancouver BC, Canada
Join our team at Innovation Networks and provide Tier 1 application and process support for users of an international software solution for the insurance industry.
About the Role
This role will provide front-line support to customers, helping get them back to doing what they need to do, as fast as possible. You'll be taking support tickets via phone and e-mail, and dealing directly with our customers on an ongoing basis.
What You Will Do
Provide knowledgeable, effective and efficient customer service to customers in person or on the phone
Handling a high volume of inbound calls from clients in a prompt and professional manner
Taking claims reports from clients
Meeting the SLA targets for the client are a priority
Helping clients make changes to their claims
What We Are Looking For
Minimum high school diploma
Minimum of 1- year experience within a call center environment or equivalent experience
Basic computer knowledge to support users
Excellent decision making and problems solving skills
Enjoys working with others and has a passion for helping clients