CreatorIQ · Warsaw, Poland
Customer Enablement Specialist
CreatorIQ is looking for a Customer Enablement Specialist to deliver high-impact customer training and customized enablement for current customers. This is an individual contributor role focused on executing scaled customer training and self-service customer onboarding.
Customer Enablement Specialists are platform experts who deliver live training,, and ensure customers have dedicated, use-case-driven education resources that support adoption between training sessions.
Employment Type : Full time Employment Contract Only In this role, you’ll get to:
Deliver Scaled Customer Training (1:Many)
Deliver live and virtual trainings covering platform fundamentals, features, and best practices.
Support global webinar programs, office hours, and recurring training cadences.
Use standardized curriculum and materials to ensure consistent delivery quality.
Adapt sessions to different customer audiences and experience levels.
Collect and share training feedback to inform curriculum improvements.
Support Curriculum & LMS Execution
Deliver training using defined curriculum and learning paths.
Use the LMS for enrollments, session logistics, and engagement tracking.
Identify content gaps and escalate needs to Product Education.
Act as a Platform & Enablement Expert
Maintain deep expertise in the CreatorIQ platform.
Stay current on new features and releases.
Provide enablement insights to Product, CS, and Support teams.
As time progresses and role matures, additional responsibilities may include:
Deliver SAG Recurring Enablement Services
Assist in delivering customized training sessions aligned to SAG customer workflows and goals.
Partner with the Senior Customer Enablement Specialist on scheduling and prioritization.
Build trusted relationships with SAG stakeholders through polished delivery.
Execute Customized Help Centers & Customer Playbooks
Build and maintain customer-specific Help Centers for SAG customers.
Translate standard product documentation into use-case-specific guidance.
Customize articles using customer workflows, configurations, and screenshots.
Ensure customers have a centralized, tailored education hub.
Maintain Help Center content as product features or workflows change.
Who you are and what you’ll need for this position:
1+ years experience in customer enablement, training, implementation, or CS in SaaS.
Proven experience delivering live customer training.
Strong written communication and documentation skills.
Comfort balancing standardized and customized enablement.
Highly organized and execution-focused.
Nice to have:
Familiarity with LMS and knowledge base platforms.
Experience supporting enterprise customers.