Scope Labs · New York City, United States
As a Deployment Strategist at Scope Labs, you will partner with Product and Leadership to shape how our products actually land with clients. Starting with one core client engagement, you'll develop expertise in translating client needs into product specs, owning the roadmap for how features get deployed and adopted, leading client communications around rollout, and coordinating closely with engineering to make sure what ships actually solves the problem in the field. You will have the opportunity to grow into broader deployment strategy responsibilities, including opportunities to work with additional clients and spearheading internal process improvements for how we take products from build to deployment.
Core Responsibilities:
Product Development
Document and organize client feedback and feature requests, prioritizing upcoming initiatives from your product intuition, internal feedback, client feedback, and user insights
Create clear, detailed product specifications following Scope Labs' established formats
Partner with engineering teams to shepherd features from conception to launch
Conduct QA testing to ensure high-quality deliverables
Identify opportunities for product improvements through customer calls, platform usage, and product analytics
Client Management
Lead client communications via Slack and other async channels, triaging requests and questions as needed
Participate in weekly client meetings, gradually taking on presentation responsibilities
Help maintain client roadmaps and provide updates on delivery progress
Process & Operations
Learn and champion Scope Labs' weekly release cycle process
Participate in sprint planning and engineering coordination
Help manage bug triage and prioritization
Suggest process improvements and proactively bring up what is / isn’t working
Additional Opportunities
Suggesting and implementing process improvements for Scope Labs product development organization
Contributing to internal product development discussions and broader strategic conversations
Learn from multiple client contexts and industries, leaning into areas that you are most excited about
Expand to additional client engagements after initial ramp-up
Nice-to-Haves:
Familiarity with project management tools (e.g. Asana, Linear, Notion, Jira).
Experience working in cross-functional teams including product, design, and engineering.
Previous experience in client strategy or customer success roles at a high-growth company.