NoGigiddy · USA
About NoGigiddy
NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping.
About the Role
We're looking for a Chat & Community Support Specialist to handle live chat inquiries on our platform and respond within SLA targets. You'll also monitor and respond to user posts in community spaces, resolve common issues with accuracy and warmth, and escalate complex or sensitive issues to the appropriate team.
Responsibilities
Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
Escalate complex or sensitive issues to the appropriate team with full documentation
Contribute to the help center knowledge base
Flag trends in user issues or feedback to the product and content teams
Maintain consistent tone and quality across all support touchpoints