Girl Scouts Western Oklahoma · Portland, United States
If you enjoy making technology easier for others, and you're at home troubleshooting systems while building trust with coworkers, this role is for you. As our IT Support Specialist , you'll provide first-tier technical support, onboard staff to essential tools, and keep technology and office equipment working across the council.
The Basics
Pay – Nonexempt/hourly, starting at $21.63 to $25.96 per hour, based on relevant education and experience. We set starting pay with a published formula and don't negotiate, so every offer is calculated the same way.
Benefits – We offer medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life and AD&D; insurance; up to 35 days of paid time off per year, based on years of service; paid holidays; and a 403(b) retirement plan with an employer contribution. For more details, visit www.girlscoutsosw.org/careers.
Hours – Full-time, 40 hours per week, 8:30a to 5p with occasional weekend support for events
Location – This hybrid role works on-site at our Portland-metro-area office 1 day a week minimum and travels up to 15% of the time to other council locations in Oregon and Southwest Washington. All staff must attend in-person work as needed and must live in Oregon or Southwest Washington.
What You'll Do
As the IT Support Specialist, you'll own the first line of support for staff using Microsoft 365, Windows computers, the cloud-based phone system, customer management systems, email, and other council technology. You'll combine practical troubleshooting with clear teaching, accurate equipment records, and on-site operational support. You'll have real ownership of everyday technology experiences, with the opportunity to make tools more understandable and work more smoothly for colleagues across multiple locations.
Responsibilities
Provide responsive first-tier technical support in person and through Microsoft Teams, phone, and remote desktop tools, resolving basic issues or routing them appropriately.
Onboard new employees to IT-supported tools, assign equipment, and provide practical training that helps staff use technology confidently.
Maintain accurate council-wide inventory and assignment records for computers, phones, customer management systems, email, and other council technology.
Work with stakeholders to ensure technology solutions meet business needs.
Collaborate with IT team to resolve escalated issues.
Document procedures and maintain knowledge base.
Support remote and hybrid work environments.
Participate in continuous improvement initiatives.
What We're Looking For
At least two years of experience providing end-user desktop support.
Proficiency with Microsoft 365 applications, current Microsoft Windows operating systems, and basic network troubleshooting.
Experience using helpdesk ticketing systems and creating clear, step-by-step technical documentation.
Ability to recognize, analyze, and resolve basic technology issues affecting staff, while prioritizing competing requests across multiple locations.
Clear customer-focused communication, including explaining technical topics in plain language and staying solution-focused when urgent issues arise.
Ability to build collaborative working relationships with colleagues and vendors.
A valid driver's license in good standing and a driving record that meets our motor vehicle records standards, plus state-required minimum auto insurance if a personal vehicle is used.
About five years of combined relevant education and experience in information technology, technical support, or a related area.
Preferred: Experience supporting the Microsoft 365 admin center and related Microsoft 365 administration consoles for user accounts and email.
Equal Opportunity
Girl Scouts of Oregon and Southwest Washington is an equal opportunity employer.
How to Apply
Submit your application via our Careers site . You don't need to include graduation dates or pay history.