Prudent Pet Insurance Agency
We are looking for an experienced customer service insurance professional ready to grow their career while helping people care for their furry family members. The Customer Support Specialist will join our Customer Service team and work closely with Sales and Claims. A genuine love of pets is a must - you'll spend your day talking with policyholders about their animals, helping them navigate their pet portal, understand their coverage, and work through claim determinations.
This remote role covers the full spectrum of policyholder support: answering insurance questions, processing transactions, explaining claim outcomes (including denials), and handling day-to-day administrative tasks. Strong computer proficiency and the ability to move quickly and accurately across multiple platforms are essential.
The right candidate has at least 5 years of customer service experience, 2 years of insurance experience, a general knowledge of pet health, and strong communication and organizational skills. Certified vet tech experience is preferred; pet insurance experience is a plus but not required.
This is a fully remote position. Hours rotate Monday through Friday between 8am–4pm, 9am–5pm, and 10am–6pm Central Time. We are hiring immediately.