AO (American Income Division) · United States
As a Remote Member Experience Specialist, you'll serve as a trusted resource for members by providing exceptional service throughout every stage of their experience.
Member Support Responsibilities
Meet with members virtually through Zoom and scheduled phone appointments
Answer questions regarding available supplemental benefits and coverage options
Explain benefit programs clearly and professionally
Assist members with applications, enrollments, and policy updates
Build long-term relationships through outstanding customer service
Maintain accurate member records and follow-up communications
Deliver a positive, professional experience during every interaction
Professional Development
Participate in structured virtual training and mentorship
Strengthen communication, customer service, and leadership skills
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Continue growing through coaching and professional development opportunities
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling after training
No commuting
Modern virtual work environment
Healthy work-life balance
Weekly Pay & Performance Incentives
Weekly performance-based compensation
Performance bonuses
Recognition programs
Leadership advancement opportunities
Comprehensive Training & Mentorship
Structured onboarding
Weekly virtual coaching
One-on-one mentorship
Ongoing professional development
Leadership training opportunities
Benefits & Recognition
Eligible representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Retirement planning resources
Residual income opportunities
Company-sponsored incentive trips
Leadership conferences and networking events
Performance recognition programs
Industry-leading virtual technology and collaboration tools
Who We're Looking For
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and professional demeanor
Critical thinking and problem-solving skills
Self-motivation and accountability
Ability to work independently while collaborating remotely
Coachability and a commitment to continuous learning
Professionalism, integrity, and attention to detail
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Member Services
Client Relations
Healthcare
Retail
Hospitality
Administrative Support
Education
Sales
Call Center Operations
No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.
Why Join AO?
At AO, we believe success should improve every part of your life—not just your career.
Our culture is guided by the Platinum Rule: "Do more for others than you would have them do for you."
This philosophy shapes how we serve our members, support one another, and celebrate success across our organization.
When you join AO, you'll have the opportunity to:
Build a meaningful remote career with long-term growth potential
Develop valuable communication and leadership skills
Advance based on performance—not seniority
Learn from experienced mentors committed to your success
Work in a collaborative, supportive virtual environment
Make a positive impact by helping working families better understand and access valuable benefits
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain a reliable high-speed internet connection
Have webcam and microphone capability
Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with a member of our hiring team.
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can help families, develop professionally, and build long-term success, we'd love to hear from you.
Apply today and discover how far your career can grow with AO.
Work From Home. Create Exceptional Member Experiences. Grow with AO.