Rubrik · HQ: Palo Alto, CA, US
Rubrik is seeking a Customer Resilience Manager to lead customer success initiatives, manage enterprise-level accounts, and ensure high levels of customer satisfaction. The role requires 8+ years of experience in customer success or technical account management within a technology company, a bachelor's degree in a computer-related discipline, and the ability to travel occasionally and work outside standard business hours. The position is remote but requires U.S. work authorization.
As a Customer Resilience Manager, you will play a critical role in ensuring customer success and driving business growth through proactive account management and exceptional customer service.
Lead customer success initiatives and ensure high levels of customer satisfaction.
Manage enterprise-level accounts and provide strategic guidance to customers.
Implement escalation management processes to resolve complex customer issues.
Collaborate with cross-functional teams to deliver exceptional customer experiences.
Travel occasionally to customer sites to build relationships and provide support.
Work outside standard business hours when necessary to meet customer needs.
Communicate effectively with technical stakeholders, executives, and senior management.