Cox Enterprises · HQ: Atlanta, Georgia, United States
Processes billing transactions, invoices, credits, payments, and account adjustments; maintains customer accounts; audits billing information; researches and resolves discrepancies; handles customer inquiries; monitors billing reports; supports collections and approval workflows; maintains documentation; and partners with internal teams to improve billing accuracy and efficiency.
Primary Duties / Key ResponsibilitiesProcess billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
Set up and maintain customer accounts within billing systems.
Review, verify, and audit billing information to ensure accuracy and completeness.
Research and resolve billing discrepancies, payment issues, and customer inquiries.
Post payments and adjustments to customer accounts.
Monitor billing reports and identify exceptions or potential issues.
Assist with collections-related activities and payment tracking as needed.
Partner with internal departments to gather information and resolve billing concerns.
Maintain accurate records and supporting documentation.
Follow company billing policies, procedures, and regulatory requirements.
Support continuous improvement initiatives that enhance billing efficiency and accuracy.
Perform other duties as assigned.