VOIS Egypt · Smart Village, Giza, Egypt
Join our team as a Technical Support Agent and provide exceptional customer service to Vodafone UK customers in Cairo & Giza. With a strong focus on technical support, you will be the first point of contact for customers with queries or issues.
About the Role
We are seeking a highly skilled Technical Support Agent to join our team in Cairo & Giza. As a key member of our customer service team, you will provide technical support and resolve customer inquiries over the phone.
What You Will Do
Respond to customers' technical-related inquiries over the phone.
Deliver an excellent customer experience by resolving issues efficiently and effectively.
About Us
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality for our customers. We are committed to providing exceptional service and support to our customers in Egypt.
What We Are Looking For
English fluency (B2 or higher)
Excellent communication skills
Excellent typing skills
Nice to Have
Technical background
Previous experience in customer care
We offer a competitive salary package, online training, and opportunities for career progression. If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.