AO (American Income Division) · United States
As a Remote Member Support Advisor, you'll serve as a trusted resource for members and their families throughout the benefits process.
Member Support & Customer Service
Meet virtually with members through Zoom and scheduled phone appointments
Answer questions regarding available benefits and coverage options
Explain benefit programs clearly and professionally
Help members understand options based on their individual needs
Assist with applications, enrollments, and required documentation
Provide ongoing customer service and follow-up support
Maintain accurate member records and documentation
Build lasting relationships through professionalism, integrity, and consistent communication
Training & Professional Development
Participate in structured virtual onboarding and training
Attend ongoing coaching and professional development sessions
Learn industry products, systems, and best practices
Strengthen communication, customer service, and relationship-building skills
Collaborate with experienced team members and mentors
Develop skills that can lead to future leadership opportunities
What We Offer
100% Remote Flexibility
Build your career from home in a modern virtual environment.
Work remotely from anywhere within the United States
Flexible scheduling after training
No daily commute
Virtual client appointments
Remote training and team collaboration
Client Opportunities Provided
Connect with members and families who have requested information regarding available benefits.
Focus on client education and service
Build relationships rather than relying on traditional prospecting
No cold calling
Provide ongoing support to members and their families
Weekly Performance-Based Compensation
Representatives have opportunities for:
Weekly performance-based compensation
Performance bonuses and incentives
Recognition programs
Residual income opportunities
Leadership incentives as they advance
Compensation can vary based on individual activity, performance, and results.
Comprehensive Training & Mentorship
No prior insurance experience is required.
We provide:
Structured onboarding
Virtual product and systems training
Weekly coaching
Ongoing mentorship
Professional development
Leadership training opportunities
Career Advancement
AO provides opportunities for motivated representatives to advance based on performance, initiative, consistency, and leadership ability.
Growth opportunities may include:
Leadership development
Team mentorship
Management opportunities
Professional coaching
Advanced leadership positions
Benefits, Recognition & Incentives
Qualifying representatives may have access to:
Medical reimbursement program
Company-supported life insurance
Residual income opportunities through client renewals
Leadership development and continuing education
Company-sponsored incentive trips
Leadership conferences and professional events
Performance recognition programs
Modern virtual technology and business tools
Eligibility and qualification requirements may apply.
Who We're Looking For
Successful candidates typically demonstrate:
Strong verbal and written communication skills
Excellent customer service and interpersonal abilities
Positive attitude and professional demeanor
Active listening and problem-solving skills
Self-motivation and personal accountability
Dependable work ethic
Strong organizational and time-management skills
Ability to work independently in a remote environment
Comfort communicating through Zoom and other virtual platforms
Integrity and attention to detail
Coachability and willingness to learn
Most importantly, we're looking for individuals who genuinely enjoy helping people and building relationships.
Helpful Experience – Not Required
Experience in any of the following areas can be beneficial:
Customer Service
Member Services
Healthcare
Hospitality
Retail
Education
Administrative Support
Client Relations
Call Center Operations
Sales
No prior insurance experience is required. Training and mentorship are provided.
Minimum Requirements
Applicants must:
Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable working and communicating virtually
Be willing to complete required training and professional development
Why AO?
AO proudly serves working families, veterans, union members, and other eligible groups by helping them understand supplemental benefit and financial protection programs.
Our culture is built around mentorship, collaboration, professional development, and recognizing individual achievement. You'll have access to experienced leaders who can help you strengthen your skills, develop professionally, and prepare for future advancement.
This opportunity may be a strong fit if you want to:
Build a flexible career from home
Help people while developing valuable professional skills
Work with members who have requested benefit information
Advance based on performance rather than seniority
Develop leadership skills through mentorship
Build long-term earning potential through client relationships and renewals
Interview Process
Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.
All interviews are conducted through Zoom video conferencing, providing a convenient and accessible hiring experience.
Ready to Get Started?
If you're looking for a flexible remote career where you can serve others, build meaningful relationships, develop professionally, and create long-term growth opportunities, we'd love to hear from you.
Apply today to be considered for our Remote Member Support Advisor opportunity.
Support Families. Build Relationships. Grow Your Future with AO.