ICON College of Technology and Management · East End of London, United Kingdom
Act as a central dissemination point for all departments in relation to student welfare issues. The post holder will work closely and extensively with professional/specialists support services, escalating specific issues and referring students to such services internal and external as required
promote the physical, mental and social wellbeing of students
Be a point of contact for issues relating to the wellbeing of society members, with the aim of fostering positive experiences and relationships within the College
Undertake casework providing support and guidance to students and staff in respect of a range of practical advice issues pertaining to the student’s particular problem/issue.
Contribute to the provision of a professional and specialist advice and guidance service to all students, to encourage their academic progress and student retention.
Provide pastoral support for students needing guidance in order to provide an ongoing, accessible and visible welfare focal point and to identify students who may need help before they reach crisis point, liaising closely with personal tutors (and other internal/external partners as appropriate)
Ensure that students in need or crisis are dealt with tactfully, sensitively and confidentially, providing a professional, specialist advice service in line with College policies and procedures
Responsible for liaising with relevant colleagues to ensure students receive necessary services
Advise students and colleagues on the validity of extenuating circumstances claims, including providing evidence to support mitigation addressing welfare issues
Use effective communication skills, both oral and written; to deal efficiently, effectively and tactfully with people at all levels.
Providing active guidance to new students during the induction period
Organising extra-curricular activities including various parties, study tour and so on
Producing a range of information leaflets for students on the range of issues facing them
Additional responsibilities and involvement will include:
In addition to the above areas of responsibility the position maybe required to undertake any other reasonable duties relating to the broad scope of the position. Also, to attend committees meeting as shall be required/deemed appropriate from time to time.